In an effort to deliver a better product catalogue for you, our valued dealers and sales representatives, in 2008/09 RPM has put together a brief questionnaire to assist us in “making it great in 2008!”

We want to hear from you, warts and all, what you think about the way RPM puts its product catalogue together and where you think we can improve. Do you like the way it is now? Would you prefer to see a ring-binder with product information sheets? Make it more Internet-friendly?

Whatever we do, it has one objective: that is, to make your job of selling and representing RPM products as easy and simple as possible. So start ticking all of the statements that you believe apply and either email or fax this back to us. All information will be treated confidentially, of course.

 
1. I’m presently happy with the RPM product catalogue Yes  No   No Opinion
2. I think RPM’s product catalogue could be better if it was an A4 corporate folder with individual product sheets inside Yes  No   No Opinion
3. I think RPM’s product catalogue could be better if it was a ring-binder where product sheets could be removed and updated Yes  No   No Opinion
4. I think RPM’s catalogue should have more prominence on RPM’s website with product information sheets that can be downloaded Yes  No   No Opinion
5. I think the best way to sell and represent RPM’s products is with their catalogue only Yes  No   No Opinion
6. I think the best way to sell and represent RPM’s products is a combination of their catalogue and their website Yes  No   No Opinion
7. RPM’s product catalogue is the best way for me to sell and represent RPM’s products Yes  No   No Opinion
8. I would like RPM to consider other ways for me to sell and represent their products:
9. RPM’s product catalogue is either better, the equivalent or poorer than that of their competitors. If poorer, please list the areas that could be improved

Better  Equivalent   Poorer
10. I make the majority of my RPM sales from their product catalogue Yes  No   Balanced
11. The majority of my customers know RPM has a product catalogue Yes  No   Not sure
12. Is there a better way, that we haven’t touched on, for RPM to provide you with product information and support?

Yes  No   No Opinion
13. And finally, are you happy with the number of times your RPM sales manager visits you throughout the year Yes  No  

 
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